Privacy Policy

1. Data controller

Digital Gaming Solutions Limited, 27th Floor, PSPF Towers, Mission Street, PO Box 1717, Dar es Salaam, Tanzania. Contact: support@sokabet-tanzania.com — subject line "Privacy Request".

2. Data we collect

• Identity: full name, date of birth, NIDA card or passport number.
• Contact: mobile phone number, email address.
• Financial: M-Pesa, Tigo Pesa, Airtel Money, HaloPesa, Visa/Mastercard, USDT wallet, transaction records.
• Account: betting and gaming history, balance history, login timestamps, bonus usage.
• Technical: IP address, browser type, device identifiers, session data.
• KYC documents: identity documents required by Gaming Board of Tanzania Licence 01227.

3. How we use your data

• Account creation, management and login.
• Processing deposits and withdrawals via all supported payment methods.
• Age and identity verification (18+ requirement) and AML compliance under Tanzanian law.
• Fraud detection, problem gambling monitoring and platform security.
• Customer support via live chat and email.
• Promotional communications where you have opted in — withdraw consent any time via account settings or email.

4. Data sharing

We share data only with: payment processors (Vodacom, Tigo, Airtel, HaloPesa, Visa, Mastercard, USDT gateway); game providers (Pragmatic Play, Evolution, Spribe, SmartSoft, Booming Gaming, Evoplay, Expanse Studios) — limited session identifiers only; KYC verification partners; Gaming Board of Tanzania as required by our licence; and IT infrastructure providers. We do not sell data or share it with advertisers.

5. Data retention

• Active accounts: for the duration the account is open.
• Closed accounts and KYC documents: minimum 5 years (AML legislation).
• Transaction records: minimum 7 years (Tanzanian financial law).
• Technical logs: up to 12 months.

Data is securely deleted or anonymised after retention periods expire.

6. Security and cookies

All data is transmitted via SSL/TLS encryption. Sensitive account and financial data is stored encrypted with access limited to authorised staff. We use essential cookies (login sessions, bet slip, payments), analytics cookies (aggregate usage, no personal data) and preference cookies (language and display settings). We do not use advertising or third-party tracking cookies. Blocking essential cookies will prevent login and platform use.

7. Your rights

Under Tanzanian data protection law you have the right to access, correct, delete or restrict your data, and to object to processing based on legitimate interests. To exercise any right, email support@sokabet-tanzania.com — subject "Privacy Request" — with your registered phone number. We respond within 30 days. Identity verification may be required.

8. International transfers and minors

Some providers process data outside Tanzania — Pragmatic Play (Malta), Evolution (Latvia) and Spribe (Georgia) operate under GDPR-equivalent frameworks. We do not knowingly collect data from persons under 18. Accounts found to belong to minors are closed immediately and data deleted. Report suspected minor registrations to support@sokabet-tanzania.com.

9. Policy changes and contact

Material changes are notified by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. For all privacy queries: support@sokabet-tanzania.com or Director General, Digital Gaming Solutions Limited, 27th Floor, PSPF Towers, Mission Street, PO Box 1717, Dar es Salaam, Tanzania. Response within 5 business days for queries, 30 calendar days for formal requests.